Frequently Asked Questions

Everything you need to know about bringing Eva home.

What is the estimated delivery time for my furniture?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though custom upholstery or large items may require additional transit time.

Do you offer white-glove delivery and assembly?

Yes, we offer professional white-glove delivery for an additional fee. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is Eva's return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is final sale.

Are your materials sustainably sourced?

At Eva, we prioritize the planet. Our wood is FSC-certified, and our textiles are Oeko-Tex certified to ensure they are free from harmful chemicals and ethically produced.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.